Service Blueprint Essentials
Trainer
Gerry Scullion
Join Gerry Scullion to learn about the theory and the craft of creating high-quality service blueprints.
Buy Now for €99
Learn at your own pace
Access video content anytime, anywhere. Work through modules at a pace that suits you.
Built for all levels
Whether you're new to the topic or an experienced practitioner, the course meets you where you are.
Guided & grounded
We move from concepts into practice in a thoughtfully paced way, weaving stories, exercises, and tools together.
Practical takeaways
You'll leave equipped with frameworks, tools, and confidence to apply what you've learned immediately.
Course Overview
Blueprinting is one of the most powerful tools in any innovators toolkit. When correctly presented and created, it provides a visual representation of the person using the product or service but also what needs to happen in the organisational ecosystem in order to enable this to happen.
In this course we reference heavily Journey Maps and the interrelationship with blueprints.
What You'll Learn
Module 1
Exploring Service Design and the role of Blueprints.
Module 2
Introducing Blueprints.
Module 3
Typology of a Blueprint.
Module 4
Kicking-off your Blueprint.
Get in touch to learn more
Service Blueprint Essentials
Next start date: 1 July 2022
Buy Now for €99Local taxes may apply.
What You'll Get
- 60 minutes of self-paced learning
- Lifetime access
- Ask questions online
- Certificate of Completion from The Human Centered Design Network
Frequently Asked Questions
Who is this course for?
This course has been created for anyone interested in learning more about the blueprinting tool. We have had people from UX Design, UI Design, Product Design, Service Design, Business Analyst and Product Management complete this course.
Do I need to know about Service Design?
Not at all. Gerry believes that this course is a perfect entry or refresher course for people looking to build a career in Service Design.
Will I need a computer?
For the optimal experience, it's best you have access to a working computer so you can engage with the content.
Have a question not listed here?
Please get in touch with us at supporthisishcd.com - and we will be more than happy to help you!
Your Trainer
Gerry Scullion
Trainer
Founder of The Human Centered Design Network / Podcaster at This is HCD Gerry Scullion is Founder of This is HCD, a global podcast and global design community. This is HCD includes a large international design focussed newsletter, podcasts on topics to enable change, an international Slack community, Design Conference and online design training. He has over 20-years professional design experience across a range of industries such as finance, healthcare, media, public services, social media and various startups. He contributed to the book ‘This is Service Design Doing’ (O’Reilly 2018) focusing on chapters about effective prototyping, and embedding Service Design teams within organisations alongside 200 service designers from around the globe. His purpose is to help enable access to strategic design to a global audience. Speak to Gerry about Service Design, Embedding Design into organisations and Human-Centered Design.
Interested in this course?
Let's have a conversation
Book a free 15-minute call with Gerry Scullion to explore tailored training options for your team.
Schedule time to speak