Empower your Design & Innovation team with world class training.
Looking to build your team's capability in service design, research, or human-centred design?
We offer practical, hands-on training tailored to your organisation's needs. Led by Gerry Scullion, our founder and a globally recognised design leader, our sessions are designed to be engaging, impactful, and immediately applicable.
Make an enquiry below to explore how we can support your team.
Schedule time to speakWhat our clients say
We create extremely personal and unique training experiences that always deliver highly engaged and fun learning atmospheres for all.
“Organising the Service Design training with Gerry Scullion through This is HCD was one of the best decisions I've made for our team's development. From the very beginning, Gerry was highly collaborative and attentive to our specific goals. The training itself was incredibly well-structured, blending theory with practical, hands-on exercises that truly resonated with the team.”
Sarah Dennis
Senior Design Manager, Verizon Connect
“Gerry has made us a better, more cohesive team. In our recent online and in-person Change maker training series with Gerry and This is HCD, Gerry gave the AIB UX design team the skills and confidence to facilitate and coordinate, to lead the conversation and to lead service design innovations.”
Laurence Veale
Head of Design, Allied Irish Bank
“Gerry delivered a top quality event for the IRDG Innovation Skillnet on the topic of Mastering Service Design and Journey Mapping. Gerry's fun attitude, depth of knowledge & experience, interactive activities and responsiveness kept everyone so well engaged.”
Bernadette McGahon
Director of Innovation Services, IRDG
“We provided Gerry with an idea of the type of content we were interested in hearing, and he crafted a cohesive and engaging presentation for our audience, offering a wealth of knowledge and experience in emergent HCD practices.”
Jerritt Smith
Medronic
“Gerry delivered his visualisation for change makers program to our design and product strategy teams here at the Dock. The course provided everyone with new methods and Gerry's engaging facilitation approach encouraged peer-learning and collaboration across the team.”
Connor Upton
Director of Innovation & Design, Accenture
“We have had the pleasure of working with HCD for the past two years, and the experience has been nothing short of transformative for our Product Design team. Each year, the training has built upon the previous year's foundation, continuously evolving and enhancing our team's skills and knowledge.”
Alan Conlan
Head of Design, Flutter
About our training
Simple, but always effective.
We train with personality & vitality
At the heart of our approach is the belief that training should be full of personality and vitality—not dry, not robotic, and never one-size-fits-all.
We create learning experiences that are lively, human, and deeply engaging, grounded in principles of equity and accessibility.
Every session is designed to accommodate diverse learning styles—whether visual, auditory, kinesthetic, or reflective—ensuring that everyone feels seen, heard, and supported. Our goal is to energise teams while building real capability that sticks.
We always do a pre-assessment with our clients and a post-training assessment to ensure we have made a positive impact.
Courses
Designing Healthcare Services with a Patient-Centred Mindset
Live CourseExplore how to design healthcare services with a future-focused, patient-first mindset. Co-led by Gerry Scullion and Avril Copeland, this course blends service design and healthcare innovation for meaningful impact.
Trainer
Gerry Scullion
Trainer
Avril Copeland
Foundations of User Experience Design
A friendly, in-person introduction to user experience (UX) for cross-functional teams. Learn how UX thinking creates better alignment, better products, and better services.
Trainer
Gerry Scullion
Service Architecture for Public Organisations
A 12-week hybrid course designed for public sector changemakers to master service architecture and drive coherent, citizen-centred transformation at scale.
Trainer
Gerry Scullion
Trainer
Marc Stickdorn
Service Design for Public Organisations
Learn how to apply service design principles within public sector organisations to improve citizen outcomes, reduce duplication, and build more effective, human-centred services.
Trainer
Gerry Scullion
Trainer
Marc Stickdorn
The Cost to Serve Model
Learn how to measure, model, and reduce the true cost of delivering services. This course equips you with a powerful service architecture framework to understand and improve experience outcomes at every touchpoint.
Trainer
Gerry Scullion
Trauma Informed Service Design
Learn how to integrate trauma-informed principles into service design. This 3-day workshop led by Gerry Scullion and Rachael Dietkus blends theory with practice to help you design with care and safety in mind.
Trainer
Gerry Scullion
Trainer
Rachael Dietkus
Introduction to User Experience
Video CourseOur 11-module course is made up of nearly 8-hours of video content, including design theory, practical examples of user experience, why businesses love UX, design research, prototyping, over the shoulder examples on how to use certain methods, and prototype validation.
Trainer
Gerry Scullion
Journey Mapping Fundamentals
Video CourseJoin Gerry Scullion in a 100% video based course to learn about the theory and the craft of creating high-quality journey maps.
Trainer
Gerry Scullion
Prototyping Essentials
Video CourseA practical, evolving course to help you prototype services before you commit. Learn 10+ low-fidelity techniques with lifetime access and regular updates.
Trainer
Gerry Scullion
Service Blueprint Essentials
Video CourseJoin Gerry Scullion to learn about the theory and the craft of creating high-quality service blueprints.
Trainer
Gerry Scullion
Stakeholder Mapping Essentials
Video CourseLearn about how to create a Stakeholder Map, that helps with clarification of roles and relationships, bring deeper understanding of needs and demonstrate the level of importance regarding the success/failure of a service.
Trainer
Gerry Scullion
Start the conversation off
Let's have a coffee
Book a free 15-minute call with Gerry Scullion, founder of The Human Centered Design Network, to explore tailored training options for your design team in service design, research, and human-centred practice.
Schedule time to speak